Preamble

By validating their order, the Client declares that they unconditionally accept the terms of said order as well as the entirety of these General Terms and Conditions of Sale.

Purpose of the Service

ShiftCab is a transportation service (hereinafter “the Service”) that allows you to book, immediately or in advance, an economy or premium vehicle with a private driver via our website www.shiftcab.fr, our mobile site, or by calling +33 (0)1 80 90 65 67. Journeys are direct from a departure address A to a destination address B, with no intermediate stops, except in the case of “On-Demand Availability” (mise à disposition) where only the departure address is required.

Access to the Service

The Client who wishes to use the Service may book a vehicle by telephone at +33 (0)1 80 90 65 67 or via the website www.shiftcab.fr, available 24 hours a day, 7 days a week, by providing their name, pickup address and destination, telephone number, and optionally their email address.

Rates and Payment Methods

The rates applicable to the ShiftCab service are displayed in the online booking form. Current rates are available at any time on the website www.shiftcab.fr.

All transportation services are payable in cash upon completion unless the Client holds a subscription or corporate account. Payment is made directly to the driver. For companies with an account or subscription, invoices are payable upon receipt by cheque, bank transfer, or credit card. Any invoice not paid within 30 days of receipt will automatically incur late payment penalties equal to one and a half times the legal interest rate.

Tolls, parking fees, and meals are the responsibility of the passengers.

Luggage is accepted within the limits of the vehicle’s trunk capacity and remains under the custody and responsibility of the Client.

Accepted Payment Methods

Cash, cheques, credit cards (Visa, Mastercard…). All transportation services must be paid in full upon completion.

Any claim is only admissible within 7 days of the completion of the relevant transportation service. Any dispute shall be subject to the exclusive jurisdiction of the Commercial Court located at the registered office of ShiftCab.

Performance and Liability of ShiftCab

ShiftCab undertakes to take all necessary measures to transport the passenger to their destination as quickly as possible and under optimal safety conditions. The driving and custody of the vehicle remain the responsibility of ShiftCab, which complies with the provisions of the Highway Code.

The journey is covered by insurance from a reputable and solvent insurance company that covers the risks related to its activity in accordance with current legislation.

Passengers, as third parties to the driver, are covered for bodily, material, and immaterial damage they may suffer as a result of a traffic accident, from boarding the vehicle until alighting, except for damage caused by their own fault.

For safety reasons, smoking is prohibited, as is the transport of flammable, explosive, corrosive, or toxic substances. Failure to comply with this rule engages the responsibility of the Client and passenger. ShiftCab reserves the right to take any necessary legal action.

Animals are not permitted on board unless by prior specific agreement. In any case, ShiftCab cannot be held liable in this respect.

It is expressly agreed that delays due to unforeseen traffic difficulties (congestion, accidents, roadworks, weather conditions, events, etc.) do not entitle the Client to any compensation of any kind.

In the event of damage to the equipment or vehicle caused by the passenger, any repair or replacement of the affected item, whatever the cause, will be invoiced to the Client. Any damage caused to a third party as a result of the passenger’s failure to comply with basic safety rules shall be the responsibility of the Client.

ShiftCab reserves the right to remove any passenger from the vehicle if they fail to comply with the safety instructions provided by ShiftCab, without any right to reimbursement of the fare.

A vehicle breakdown not resulting from poor maintenance and occurring on the way to pick up the Client or during the journey with the Client shall not under any circumstances give rise to compensation.

Any claim must be submitted within 48 hours of the journey by registered letter with acknowledgment of receipt.

Billing of Waiting Time

Waiting time is free for the first 10 minutes (45 minutes at the airport). Beyond that, it is charged at €10 for every additional 15 minutes. If the Client does not make contact after 10 minutes (or 45 minutes at the airport), the driver is free to leave.

For round-trip journeys, the interval between the arrival time at the destination (outbound) and the departure time for the return journey must be at least 1 hour and 30 minutes. If the interval is less than 1 hour and 30 minutes, the driver must wait and waiting time will be charged as described above.

Jurisdiction

These General Terms and Conditions of Sale are governed by French law. In the event of any dispute relating to the performance or interpretation hereof, and if the Client is a business, exclusive jurisdiction is granted to the Commercial Court of Pontoise.

Customer Relations – After-Sales Service

For any information, question, or complaint, the Client may contact the Customer Relations Department from Monday to Friday, 9:00 a.m. to 6:00 p.m.:
SHIFTCAB
Phone: +33 (0)1 80 90 65 67
Email: contact@shiftcab.fr

Internet Usage Rules

The Client acknowledges and accepts the characteristics and limitations of the Internet and in particular recognizes that:

  • The Client is solely responsible for the use made of the information. Consequently, ShiftCab cannot be held liable, expressly or implicitly, for any direct or indirect damages resulting from the use of said information;
  • The Client is aware of the nature of the Internet, particularly its technical performance and response times for consulting, querying, or transferring information;
  • The communication by the Client of personal identification elements or any information deemed confidential by the Client is done at their own risk;
  • It is the Client’s responsibility to take all necessary measures to ensure that the technical characteristics of their computer allow them to consult the information;
  • It is the Client’s responsibility to take all appropriate measures to protect their own data and/or software from contamination by any viruses circulating via the site.
Applicable Law and Jurisdiction

This contract is governed by French law. In the event of any dispute concerning the application or interpretation of this contract, the parties agree to seek an amicable solution. Failing that, all disputes arising from this contract, concerning its validity, interpretation, performance, termination, consequences, and effects, shall be submitted to the competent court of Cergy-Pontoise.

Client Acceptance

These General Terms and Conditions of Sale are expressly accepted and agreed to by the Client, who declares and acknowledges having perfect knowledge thereof and, consequently, waives the right to rely on any contradictory document, and in particular their own general purchase conditions, which shall be unenforceable against the Provider, even if the Provider was aware of them.